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Manager, Business Strategy - Walmart+ Member Exper...

Manager, Business Strategy - Walmart+ Member Exper...

WalmartBentonville, AR, US
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Manager, Member Experience

Enhance your career with Walmart+ as a dynamic Manager, Member Experience, where you'll lead our messaging strategy, collaborate with top-tier Product and Marketing teams, and set the industry benchmark for member engagement. Your visionary ideas will transform member interactions, driving unparalleled value and satisfaction, and positioning Walmart+ as the ultimate membership program. Join us and make a significant impact every day!

About Walmart+

Walmart+ is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store, Free Shipping with no order minimum, Mobile Scan & Go in-store, and Member Prices on Fuel, Walmart+ helps our members save time and money like no other retailer. We invite you to join us as a dynamic Manager, Member Experience, where you will help enhance our member interactions. Reporting to the Director of Member Experiences, you will be an important contributor to a passionate team, collaborating with our Product, Marketing, and Walmart+ partners. You will lead our messaging strategy, ensuring impactful communication and working with main partners to enhance member experiences and set the gold standard for engagement. Your ideas and strategic mindset will help us make a meaningful difference for our members.

What You'll Do...

  • Support the business for all foundational plans that allow us to move quicker and more personalized when engaging with our members.
  • Partner with product and marketing to develop an understanding of our members' engagement with our communication channels.
  • Host forums so all important partners are aware of communication changes and roll outs.
  • Identify industry leaders and conduct competitive analysis.
  • Work with Marketing, Product, Personalization and Business to identify opportunities for improving the relevance and quality of member communications.
  • Support auditing of communications, FAQs, and multiple placements for correct content and verbiage.
  • E2E journey mapping for site placements.

What You'll Bring...

  • 5+ years experience working in a cross-team collaboration environment, often in complex organizational matrixes.
  • 3+ years of experience journey mapping and customer experience.
  • 3+ years of understanding analytics and data interpretation.
  • 3+ years experience partnering with product and marketing organizations.
  • You've held positions in consulting or customer experience, showcasing your ability to excel in these areas.
  • You've managed large-scale, cross-team collaboration programs, demonstrating your high level of detail.
  • You're experienced at achieving multiple large-scale, simultaneous projects.
  • You have experience putting presentations together and communicating to all levels of leadership.
  • You participate in strategic planning meetings to create agreement toward your organization's strategy.

    • At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

    You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

    Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

    The annual salary range for this position is $84,000.00-$156,000.00 for Hoboken, New Jersey US-10649 and $70,000.00-$130,000.00 for Bentonville, Arkansas US-09401. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : stock.

    Minimum Qualifications...

    Bachelor's degree in Business, Statistics, Social Science, Communications, or related field and 3 years' experience in retail merchandising, operations management, or relevant area OR 5 years' experience in retail merchandising, operations management, or related area.

    Preferred Qualifications...

    Supervising Associates, Working on cross-functional teams or projects.

    Primary Location...

    702 Sw 8th St, Bentonville, AR 72716, United States of America

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    Manager Strategy • Bentonville, AR, US