Gerente General

General Description

The general manager directs the restaurant to ensure high customer-centric performance and an agile operation that promotes customer loyalty. Represents Campero as a local face of the brand. Responsible for the intricacies of the operation of a successful Campero restaurant.

Responsibilities

Establish objectives and goals for operations and oversee daily shift operations

Pursues the implementation of best practices in operation

Models the Passion for Service, establishing a dynamic of interaction with customers and restaurant employees

Attends to and resolves problems that arise in the restaurant operation

Involves in the operational and technical training of employees

Provides timely feedback on performance and ensures that the team is developing according to plan, ensuring that incoming staff meet the company policy

Maintains food safety and quality standards

Verifies customer satisfaction / Handles customer complaints, interact with guests to obtain feedback on product quality and service levels

Organizes schedules, tracks employee hours, and records payroll data

Places orders with suppliers

Manages losses and profits

Ensures that all cash withdrawals at the end of the day are completed correctly

Coordinates the daily front and internal operations of the restaurant

Controls operational costs and identifies ways for operational efficiency

Coordinates recruitment, selection, and onboarding to maintain a complete team in the restaurant

Maintains general sanitation, health, cleanliness, and safety standards for food preparation areas, kitchen services, dishes, and utensils.

Follows and complies with all safety rules, policies, and procedures.

Expected Behaviors

Friendly and welcoming attitude / Model customer orientation to other employees

Must have excellent interpersonal communication skills to work with others

Team leader energetic : inspires and empowers the team and constantly works to achieve an attractive environment

Promotes a culture of operational excellence and passion for Service

Anticipates and prevents problems with a proactive attitude

Sense of urgency

Attention to detail

Helps proactively where most needed in the restaurant