Guest Experience Administration Intern, 2026 Season

Guest Experience Administration Intern, 2026 Season

The Guest Experience Administration Intern will report to the Administration Coordinator to assist with seasonal staff recruitment, hiring / onboarding, communication, payroll, and seasonal staff training. The Intern will regularly work with our HR and Payroll departments to provide excellent service to our employees and problem-solve a variety of employee hiring, onboarding, and payroll issues. During the Month of May, the Guest Experience Administration Intern will conduct everyday administrative duties and work with Guest Experience staff to ensure that our large-scale events run smoothly.

In this role, you'll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You'll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

Your responsibilities include :

• Provide support with application and onboarding activities for all seasonal employees
• Compose and coordinate correspondences with a diverse group of seasonal employees
• Conduct phone interviews of potential new employees
• Help manage employee hiring software and tracking process
• Assist with the training development of 750 seasonal employees
• Manage the Track Rescue rehiring and new hire processes for around 150 employees
• Troubleshoot various event day staffing administrative issues
• Work closely with Safety Patrol leadership to resolve a wide range of issues
• Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
• Assist the Administration Coordinator in the planning of staff events such as All-Hands Training Day and large-group meetings
• Provide administrative and operational support for IMS Guest Experience department
• Assist with post-event feedback collection and reporting
• Resolve and communicate customer service-related issues / concerns
• Actively participate in all College Program activities and development opportunities
• Other duties as assigned by the supervisor

What you bring :

Education :

Leadership :

Flexibility & Travel :

Physical Demands :

Work Environment :

Benefits & Perks :

Equal Opportunity :

Penske Entertainment is proud to be an equal opportunity employer. We're committed to creating a workplace where everyone can thriveregardless of race, gender, orientation, background, or ability.