Account Manager, Publisher Success - (Remote - US) Job at Mediavine in Chicago

Account Manager, Publisher Success - Remote - US

Overview

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission and Culture

We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members are encouraged and valued. If you are talented, driven, and enjoy the pace of a startup-like environment, let's talk.

Position Title and Overview

The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth. As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a publisher-first mentality.

Essential Responsibilities

• Manage an established portfolio of publishers, focusing on retention and growth
• Take on new accounts, build rapport, and foster trust and long-term partnerships
• Proactively assess potential risks of churn and implement solutions to ensure ongoing success
• Advocate for publisher needs, addressing feature and data requests, reporting, and tools
• Use cohort data, trend analysis, and projections to provide tailored recommendations
• Deliver periodic business reviews and performance reports
• Maintain consistent and personalized communication with each publisher
• Monitor client social accounts to celebrate publisher successes and milestones
• Collaborate with Support Specialists and Engineers to resolve day-to-day issues
• Surface trends across accounts, ensuring key information is shared and escalated when necessary
• Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features
• Track and analyze performance results to identify opportunities for improvement
• Perform other duties as assigned
• Availability to travel to on-site locations for team retreats and the annual all-hands events, approximately 20 percent of the time

Qualifications

You Have

Salary

Base salary range for this role is $70,000 - $100,000 USD per year.

Benefits

Equal Employment Opportunity

Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.

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