Practice Services Coordinator III

Patient Services Coordinator III

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the direction of the practice manager, the Patient Services Coordinator III functions within the Avon Comprehensive Breast Center coordinating administrative functions for a complex surgical practice. Primary responsibilities include check out at the front desk with supporting administrative responsibilities.

Key Responsibilities

• Patient Scheduling & Coordination : Schedule patient appointments across multiple facilities using Epic. Coordinate complex provider schedules and multi-appointment workflows. Arrange interpreter services and reschedule canceled appointments promptly.
• Medical Records & Documentation : Retrieve and organize medical records, lab results, and radiology reports. Respond to requests for medical documentation (e.g., letters of necessity, school letters).
• Patient Communication & Support : Answer patient and family inquiries regarding appointments. Schedule follow-up visits and testing, ensuring timely and courteous service.
• Insurance & Financial Knowledge : Demonstrate thorough understanding of HMO, managed care, and third-party payers. Assist patients with financial services and resources as needed.
• Operational Support : Troubleshoot workflow issues and implement resolutions in collaboration with practice management. Support special projects related to compliance, operations improvement, and insurer obligations.

Qualifications

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No

Experience - Office experience 3-5 years required, preferably in a healthcare setting

Knowledge, Skills and Abilities - Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing / editing e-mail, memos and letters), and to take complete and accurate messages.

Managing one's own time and the time of others.

Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Onsite

Work Location : 15 Parkman Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $18.99 - $27.17 / Hourly

Grade : 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.