Bilingual Senior Customer Service Representative

A company is looking for a Bilingual Senior Customer Service Representative.

Key Responsibilities

Handle inbound and outbound client calls, ensuring high-quality customer service

Maintain accurate records of client interactions in the CRM system

Conduct introductory calls and assist clients through the enrollment process

Required Qualifications, Training, and Education

Proven experience in client retention, particularly with cancellation calls

Bilingual in Spanish is required

Experience in customer service roles, especially in client services and retention

Experience using a CRM system such as Salesforce or similar

High School Diploma or equivalent; additional qualifications in customer service preferred