Member Service Representative
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Member Service Representative to join their remote call center team.
Key Responsibilities
Handle a minimum of 50 calls per day, providing exceptional customer service to members and stakeholders
Assist with various inquiries, concerns, and complaints in a professional manner
Educate members on plan procedures, benefits, and services while maintaining a calm demeanor
Required Qualifications
Minimum of one year of experience in healthcare or health plan settings
Minimum of one year of customer service and / or call center experience
High school diploma or equivalent
Proficiency with Windows platforms and MS Office Suite (Word, Excel)
Ability to maintain positive relationships with coworkers and clients while working remotely
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Member Service Representative • Lansing, Michigan, United States
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