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Oracle CX Service Cloud principal consultant

Oracle CX Service Cloud principal consultant

ContingentprosAtlanta, Georgia, US
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Oracle CX Service Cloud Principal Consultant

Atlanta, United States | Posted on 04 / 09 / 2025

Before applying for this role, please read the following information about this opportunity found below.

As a Director of Delivery, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs in CX-Service Cloud. Leveraging your expertise in Oracle Cloud ERP solutions and collaborating with the program management office, you will lead teams to deliver innovative, high-quality solutions that meet our clients' business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal / external stakeholders.

Key Responsibilities

  • Implement and manage Oracle CX Service Cloud solutions, focusing on the following modules :
  • Installed Base
  • Maintenance
  • Service Logistics
  • B2B Service
  • Digital Customer Service
  • Knowledge Base
  • Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
  • Configure and customize Oracle CX Service Cloud applications to enhance functionality and user experience.
  • Provide technical support and troubleshooting for Oracle CX Service Cloud modules.
  • Develop and deliver training sessions for end-users to ensure effective utilization of the system.
  • Monitor system performance and implement improvements to optimize efficiency.
  • Stay updated with the latest Oracle CX Service Cloud features and best practices.

Qualifications :

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience with end-to-end implementation of Oracle CX Service Cloud and its modules.
  • Strong understanding of customer service processes and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication and interpersonal skills.
  • Oracle CX Service Cloud certification is a plus.

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