Services Experience Manager

Services Experience Manager

As the Retail Services Experience Manager, you'll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You'll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You'll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You'll also be responsible for driving employee development and performance management.

What you'll do

• Manage the store's services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
• Provide work direction, ongoing training, career development and performance management to your Geek Squad Agents and supervisors across the micro-market
• Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
• Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
• Drive revenue and operating income growth by tailoring your leadership to each location's needs

Basic qualifications

Preferred qualifications

What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include :

About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.