Data Scientist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at working cross-functionally to achieve common goals? Would you describe yourself as collaborative, analytical, strategic, and data-driven? If so, you could find a home on the Operational Analytics & Insight (OAI) team at Spectrum.

At Spectrum, we keep our customers connected across a 41-state footprint. Our Operational Analytics & Insight team provides the measurement, insights and recommendations that inform our digital strategies. By helping answer critical questions about the customer experience, sales, and operations, this team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

The Data Scientist will support; analyze & test various pilots focused on conversational AI, analytics and data visualization. Experiments will be supported in partnership with matrixed teams of call center, chat and digital operations staff. You will utilize your experience to leverage DMAICR frameworks to test, validate, enhance, analyze and recommend next steps based on data. Accelerate our speed to market for inbound sales, retention, and customer service solutions. Success will be defined by minimum viable product cycles, data driven approvals for scale, and clear return on investment for executive stakeholders.

WHAT OUR DATA SCIENTISTS ENJOY MOST

• Prototype & Pilot Testing and evaluations : Scope, design, test and analyze prototypes. Define minimum viable product standards and run controlled experiments with measurable success metrics
• Leading Edge AI, Analytics & Insights : Evaluate designs, track performance data, and deliver statistically valid readouts and recommendations for programs focused on cutting edge AI, analytics and coaching concepts.
• Stakeholder Engagement : Partner with Client Success, AI engineers, and Operations to facilitate workshops and translate frontline challenges into testable hypotheses.
• Continuous Improvement : Analyze Lean / Six Sigma initiatives, streamline workflows, and implement solutions that improve efficiency, quality, and cost-effectiveness.
• Governance & Change Management : Assist in maintaining lab operations, supporting compliance activities, and helping coordinate change initiatives to align with organizational priorities.

You’ll be expected to work in a dynamic environment. You’ll excel in this role if you are a self-starter who can work independently as well as in a team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Preferred Qualifications

SPECTRUM CONNECTS YOU TO MORE