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Operations Supervisor

Operations Supervisor

Children's Hospital ColoradoAurora, CO, United States
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Apply for Job Job ID 101025

Location Aurora

Position Type Regular

Regular / Temporary Regular

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Job Overview

The Operations Supervisor plays a pivotal role in supporting the faculty and administrative functions of the Heart Institute. Leading a team of approximately ten administrative and procedural scheduling staff, this position ensures smooth daily operations and serves as a key liaison between faculty and support services. The Supervisor oversees faculty onboarding and offboarding, licensing and credentialing processes, second opinion and international referral requests, and adherence to scheduling guidelines. They also develop workflows, establish standard operating procedures, track key performance metrics, and drive process improvement initiatives. By optimizing scheduling practices, coordinating with clinical teams, and providing administrative support and coaching, the Operations Supervisor ensures that faculty and staff have the tools and structures needed to deliver outstanding patient care. This is a hybrid role, with 80% on-site expectation at our Anschutz Medical Campus in Aurora, CO.

This position will support Heart Institute Administration

Children's Hospital Colorado's Heart Institute is one of the nation's top-ranked pediatric cardiology and heart surgery programs, providing comprehensive care across the lifespan for children and adults with congenital heart disease. With a team of world-renowned physicians and over 400 dedicated team members, the Heart Institute combines high volumes, excellent outcomes, cutting-edge research, and compassionate, family-centered care to deliver the very best for patients and families with congenital or childhood heart disease.

Duties & Responsibilities

POPULATION SPECIFIC CARE

  • No direct patient care.

ESSENTIAL FUNCTIONS

  • Recruits, screens and selects applicants for administrative support roles.
  • Educates all staff on job processes.
  • Ensures proper training of staff by utilizing the resources available within the team.
  • Assigns and manages day-to-day work flow for staff.
  • Manages, mentors, and supports staff on a daily basis.
  • Develops clear goals and objectives for performance management and effectively communicates accountability.
  • Creates a culture and atmosphere that will lead to a high level of employee engagement.
  • Implements and evaluates strategies to improve employee performance including performance improvement plans and making final determination on terminations of employment.
  • Provides and utilizes productivity reports for the department to assess performance of entire team.
  • Reviews customer service score cards and work quality with staff (phone call monitoring, customer surveys, and etc.).
  • Participates in labor cost and financial component decisions related to day-to-day operations.
  • Performs Kronos and other relevant time keeping administration.
  • Manages day-to-day administrative operations, including staffing.
  • Acts as a working supervisor and remains available to provide coverage for administrative / support staff.
  • Establishes and maintains partnerships across the hospital with operational, clinical, faculty / provider leadership.
  • Establishes team communication norms and staff rounding.
  • Other duties as assigned.
  • Minimum Qualifications

  • Degrees
  • High School diploma or equivalent.

  • Experience
  • Minimum of two (2) years previous relevant experience in a health care setting.

  • Equivalency
  • Bachelors' degree in Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

    Schedule / Shift

  • M-F 8-4 : 30p
  • 40hrs FT
  • Salary Information

    Pay is dependent on applicant's relevant experience.

    Annual Salary Range (Based on 40 hours worked per week) : $61,473.39 to $92,210.08

    Benefits Information

    Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical / dental / vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

    As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

    Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

    EEO Statement

    It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

    Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

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