Office Manager / Customer Service (bi-lingual English and Spanish preferred)

Chemcraft Industries is looking for an Office / Customer Service Manager to join our team.

The company is a janitorial supply distributor serving local customers in the Chicagoland area with great products, service, and integrity.  This is an in-office position in Chicago.   We are a small family-owned company that has been operating since 1947, soon to be managed by the 3rd generation family owner.

We are a small team, and everyone is valued and important!

Starting salary depends on experience, the range is $43,000-$55,000.

Eligible for annual raises and yearly bonuses.

We offer paid days off, paid holidays, health insurance, simple IRA with company match and more.

We have free / easy parking, and easy access to public transportation.

Hours available are 7 :

• 00am to 4 : 00pm or 7 : 30am to 4 : 30pm.

JOB SUMMARY :

JOB RESPONSIBILITIES :

Establishes priorities and effectively prioritizes workload to meet deadlines Greets all visitors and answers customers questions regarding services Answers the telephone taking complete and accurate messages Answers customer phone calls Performs data entry of customer information E nters customer orders Performs billing function to include AR Supports sales staff, management and back of the house staff Produces documents with a minimum of error Assumes initiative in maintaining and increasing competencies with regard to software tools Processes tasks in a timely and accurate manner Provides ongoing communication to owner and Manager Ensures files are maintained in a systematic and organized manner Maintains working relationship with all employees Responds appropriately to negativity, seeks to promote understanding and mutual achievement of goals Promotes collaboration, nurtures relationships with others and is viewed positively by coworkers Seeks opportunities for organizational improvement Carries own share of responsibility and willingly offers assistance to others Other duties as assigned JOB QUALIFICATIONS :

SKILLS & ABILITY :

PHYSICAL & MENTAL REQUIREMENTS :