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Pickleball Experience Manager

Pickleball Experience Manager

Center Court Pickleball Club - GlendaleGlendale, AZ, US
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Job Description

Job Description

Description : PURPOSE

  • Drive ancillary revenue through pickleball programming and experience.
  • Act as an ambassador for the club, fostering relationships with all members
  • Ensure alignment with company culture and values while upholding the integrity of the pickleball experience.
  • Oversee the organization and execution of internal and external events, tournaments, and social offerings.

PRODUCT

  • Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels.
  • Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation.
  • Utilize customer feedback to refine programs and improve satisfaction scores.
  • Promote active participation and engagement through strategic marketing and communications.

    • PROCESS

  • Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement.
  • Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities.
  • Coordinate program schedules, ensuring alignment with member needs & facility capacity and conduct regular evaluations of programming to ensure alignment with community trends and interests.
  • Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to the member’s needs and experiences.

    • PERFORMANCE

  • Deliver a pickleball experience that exceeds customer expectations and drives loyalty.
  • Drive membership growth and retention through innovative programming and exceptional customer service.
  • Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth.
  • Continuously assess and optimize the impact of programming on club success.

    • PEOPLE

  • Work directly with a team of pickleball professionals and support staff.
  • Foster a culture of respect, empowerment, and accountability among team members.
  • Build and sustain positive relationships with members, coaches, and key partners.
  • Mentor coaches and staff to deliver exceptional customer experiences and drive program success.

    • Requirements : IDEAL ATTRIBUTES

  • Bachelor's degree in business administration, marketing, sports management, or a related field.
  • 2-4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry.
  • Proven track record of meeting or exceeding sales targets and driving revenue growth.
  • Excellent communication and interpersonal skills, with the ability to engage and motivate potential members.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Passion for pickleball and a commitment to promoting its growth and development.
  • Proficiency in CRM software and other sales tools.

    • PHYSCIAL REQUIREMENTS

  • Ability to stand for extended periods and lift up to 50 pounds.
  • Must be able to move quickly around the facility to assist members and guests.
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    Experience Manager • Glendale, AZ, US

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