Workplace Experience Manager

Workplace Experience Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Workplace Experience Manager is responsible for providing event support and services for the Thousand Oaks site. This position would act as a single point of contact as part of the IFM team, responsible for coordinating, delivering, and working with others to manage event services and meeting logistics. The Service Manager role would own the meeting / event from inception to completion in coordination and support of Catering, AV / IT and Security.

Additionally, this position will provide facilities support including building inspections, work order creation, vendor engagement, and field walks. This is a 100% onsite position.

What will your day-to-day look like :

• Customer service interface for all events at the Thousand Oaks site.
• Support / generate work request (via Maximo and / or CrowdComfort)
• For computerize systems, support / generate tickets to IS / IT
• Meet with the client, define their role requirements and lead the effort to coordinate with all stakeholders
• Spearhead weekly meetings to go over events for the week and upcoming events to ensure no Event misses
• Assist with developing the scope for the meeting or event
• Partner with catering and others to identify the best location
• Work closely with Security for site, building and parking access as well as drop off locations as needed
• Engage the Client with our Help Desk and Scheduler to enter and develop facility work orders
• Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.)
• Work with JLL Facilities to cover maintenance, repairs or requests in support of a ready state
• Ensure no conflicts using our Site events calendar, Meeting room Calendars, and IFM Work Order Reports
• Attend meetings as needed in support of the meeting or event
• On the day of the event, act as single point person
• Perform job walk to ensure the event is set up correctly and meeting expectations
• Meet with key stakeholders to confirm meeting or event is set and provide best point of contact to keep open line of communication while meeting or event is taking place
• As POC during time of meetings / events
• Assist the Facility Managers in the delivery of services to operate and maintain the property including customer / client services, financial management, facility maintenance, procurement, and supplier management
• Develop client relationships with key representatives in supporting client's goals and objectives
• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
• Coordinate events across the campus
• Negotiate space and conflicts with clients and partners
• Assist with misc. site logistics / coordination for parking, entry requirements, and general site info to be shared with client lead and meeting attendees
• Manage Site Events Calendar, coordination, and approvals to ensure no conflicts across the ATO site
• Meet, greet, and walk with requestor for event planning
• Follow-up and provide status updates to requestor
• Ensure area / room are reset after event is completed
• All other duties assigned

Required Qualifications :

Preferred Qualifications :

Location : Thousand Oaks, CA

Work Environment :

Estimated compensation for this position : 65,000.00 80,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Thousand Oaks, CA

Personalized benefits that support personal well-being and growth :

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