Operations, Logistics and Customer Support Associate
- serp_jobs.job_card.full_time
About the Company
Batca Fitness Systems, a leading manufacturer of premium exercise equipment based in Raleigh, NC, is seeking a motivated and personable Operations, Logistics, and Customer Support Associate to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about health and fitness.
About the Role
As a key member of our office team, you'll play a vital role in supporting customer and dealer communications, managing sales processes, and contributing to operations / logistics support.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Assist dealers and customers with product inquiries, freight quotes, order processing, and shipping coordination
- Support after sales and replacement part management
- Maintain accurate records of orders, shipments, and customer communications
- Collaborate with the office manager on administrative tasks and office operations
- Help identify opportunities to improve customer experience and streamline processes
Qualifications
Required Skills
Preferred Skills
Pay range and compensation package
Competitive hourly pay and growth potential
Equal Opportunity Statement
If you're ready to make an impact and grow with a company that values innovation, quality, and customer satisfaction, we'd love to meet you.
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Customer Support Associate • Raleigh, NC, US