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Director, Marketing Communication Operations
Director, Marketing Communication OperationsUSA Jobs • Topeka, KS, US
Director, Marketing Communication Operations

Director, Marketing Communication Operations

USA Jobs • Topeka, KS, US
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Director Of Marketing Communication Operations

Become a part of our caring community and help us put health first.

Humana is transforming its marketing operations to deliver agile, data-driven, and personalized member experiences at scale. As Director of Marketing Communication Operations, you will play a pivotal leadership role in orchestrating multi-channel campaigns and customer journeys across our healthcare insurance ecosystem. Reporting to the AVP of Marketing Operations, you will shape strategic direction, influence senior stakeholders, and lead a high-performing team of marketers. You'll drive collaborative go-to-market strategies, foster strong partnerships across internal teams and external vendors, and ensure compliance with CMS, Medicaid, and Pharmacy marketing regulations.

Key responsibilities include :

  • Campaign Strategy, Execution & Platform Enablement
  • Operational Excellence & Vendor Ecosystem
  • Compliance, Risk & Regulatory Leadership
  • Innovation, Transformation & Team Leadership

Required qualifications include :

  • Bachelor's degree in Marketing, Finance, Business Administration, Communications, or equivalent work experience
  • 5+ years of management experience, including leading cross-functional teams across Marketing, Legal, Compliance, IT, and Experience Design
  • Proven success in achieving results through a team-focused, collaborative approach
  • 2+ years of hands-on experience with Adobe Experience Platform, Adobe Journey Optimizer, or Salesforce Marketing Cloud
  • Deep understanding of integrated, multi-channel campaign execution (email, SMS, direct mail, outbound calling)
  • Proven track record in leading enterprise marketing operations, MarTech platform migrations, or other strategic initiatives
  • Strong background in process design, workflow optimization, and capacity / resource planning
  • Demonstrated ability to connect operational details to strategic outcomes
  • Passion for continuous improvement and enhancing consumer experiences
  • Extensive experience managing vendor relationships, including selection, contract negotiation, performance evaluation, and strategic alignment
  • Strong analytical and communication skills

    • Preferred qualifications include :

  • Master's degree in Marketing, Business, or a related field
  • Six Sigma and / or PMP certification
  • Experience designing and implementing enterprise programs or transformation initiatives
  • Change management or transformation leadership experience, especially during platform transitions
  • Experience with process documentation, re-engineering, and workflow optimization
  • Background in ROI analysis, financial reporting, and budget ownership
  • Experience with AI-powered marketing tools, journey orchestration, and personalization engines
  • Familiarity with workflow orchestration platforms such as Workfront or Appian
  • Proficiency in Microsoft Office applications, including Microsoft Project
  • Prior leadership experience in regulated industries (e.g., healthcare, financial services)
  • Familiarity with CMS, Medicaid, and Pharmacy marketing regulations

    • Scheduled weekly hours : 40

    Pay range : $138,900 - $191,000 per year

    This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

    Description of benefits : Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

    Application deadline : 10-19-2025

    Equal opportunity employer. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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    Director Marketing • Topeka, KS, US