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Program Manager

Program Manager

FirstService ResidentialChicago, IL, US
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Description

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more information, visit www.fsresidential.com .

This position provides project and program management support for FirstService Residential, including global initiatives, business transformation programs, mergers & acquisitions, and process automation.

Essential Duties :

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

The Program Manager is part of a dynamic PMO responsible for helping lead the organization through a cultural and transformational change focused on technology and process innovation, process improvement, and operational efficiencies. This role will work closely with department leaders from across the organization to manage large-scale transformation initiatives focused on streamlining the organization while improving customer experience and overall business results.

  • Lead and manage end-to-end enterprise transformation, including change management and cross-functional stakeholder engagement.
  • Drive post-acquisition integration efforts, ensuring alignment of process, technology, and culture.
  • Identify and mitigate risks through the program lifecycle, proactively addressing potential challenges.
  • Develop and maintain detailed program and project plans, timelines, and deliverables to ensure seamless execution.
  • Execute day-to-day project and program management activities for multiple large-scale initiatives simultaneously.
  • Communicate progress, business results, and drive strategic outcomes for assigned projects and programs.
  • Support the design build of as-is and to-be process maps policies, procedure manuals and SLAs.
  • Analyze data collection and benchmark against best practices.
  • Drive coordination of requirements between the business and other departments including IT, HR and Finance to ensure alignment to business needs.
  • Assist with the development of end-user training materials and drive communication / training plan.
  • Coordinate and manage logistics around scheduling of vendor, governance & working team meetings.
  • Incorporate PMP and PgMP best practice standards into daily support.

Education & Experience

  • A formal business education is a plus. We welcome candidates with a business degree, those actively pursuing one, or individuals with equivalent practical experience; Business or IT preferred
  • PMI designation preferred (PMP, PgMP, PMI-ACP)
  • 5-7 years of program / project management experience, and process improvement experience in a transformational organization or fast-changing industry
  • Knowledge of Condominium and Cooperative property management preferred; multi-family rental or commercial is plus

    • Knowledge, Skills & Proficiencies

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and / or ability required.

  • Ability to work in a fast-paced environment with high level of independence and accountability for their work
  • Experience interacting with or working through change management items with field operations personnel
  • Familiarity with programs focused on the implementation of new enterprise-wide technology platforms
  • Familiarity or practical experience with Agile program management methodology
  • MS PowerPoint, Excel, Word, Visio and Project Skills
  • Analytical – Able to work with large data to conduct analytics quickly and make effective decisions
  • Process Driven – Process oriented mindset focused on streamlining and simplification
  • Structured – Experience in structured problem solving, process improvement and program management
  • Collaboration – Build and maintain positive relationships with peers, operations, consultants, vendors
  • Persuasion – Skilled in influencing others, obtaining buy-in for ideas and driving implementation
  • Prioritization – solid organizational and time management skills for overseeing many moving parts
  • Learning Agility – Can navigate through ambiguity and solve complex problems with limited facts
  • Communication – Superior written and oral skills. Good listener.  Articulates complex issues in simple terms
  • Influence – Able to influence others to change opinions and plans to win support of new ideas. Experience with change management
  • Teamwork – Facilitates coordination and cooperation among large teams that are geographically dispersed
  • May require passport for international travel (primarily US and Canada)

    • What We Offer :

  • As a full-time associate, you will be eligible for full comprehensive benefits, including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with a company match.

    • Compensation range : $85,000-105,000, annually

    Disclaimer

    The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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    Program Manager • Chicago, IL, US