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Scrum Master

Scrum Master

LingaTechHarrisburg, PA, US
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Location :

  • Harrisburg, PA - Local Residents only Position Type : Hybrid Hybrid Schedule : One week onsite a month or as needed Long-Term Contract : 1 year + extensions Position Overview : The Lead Scrum Master will guide the Agile delivery of ServiceNow initiatives , ensuring projects are executed on time, within scope, and aligned with organizational priorities.
  • This role facilitates communication across cross-functional teams, removes roadblocks, promotes Agile and ServiceNow best practices, and ensures the delivery of high-quality, business-aligned outcomes.

Required Skills :

  • Proven experience as a Scrum Master or Agile Delivery Lead supporting ServiceNow or enterprise IT projects.
  • Strong understanding of Agile frameworks (Scrum, Kanban) and practical experience facilitating Agile ceremonies.
  • Demonstrated ability to manage risks, remove impediments, and drive team delivery within established timelines.
  • Excellent communication, leadership, and stakeholder management skills.
  • Hands-on experience working with Microsoft Office 365 and Azure DevOps (ADO) for Agile project tracking and collaboration.
  • Familiarity with ITIL / ITSM practices and methodologies.

    • Preferred Skills :

  • Experience with Enterprise Business Systems , such as SAP integrations .
  • Prior experience in government or large-scale enterprise environments.
  • Strong understanding of ServiceNow delivery best practices and cross-functional team coordination.

    • Duties :

  • Guide the Agile delivery of ServiceNow initiatives , facilitating sprints, removing roadblocks, and aligning stakeholders to ensure timely, high-quality outcomes.
  • Lead Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Act as the communication bridge between leadership, developers, and functional consultants, ensuring transparency and alignment on priorities.
  • Drive adoption of Agile and ServiceNow delivery best practices , ensuring documentation, testing, and knowledge transfer are integrated into each sprint.
  • Collaborate with stakeholders to gather and analyze requirements and translate them into actionable development tasks.
  • Work closely with development teams to design, develop, and implement ServiceNow solutions across modules such as Employee Center and Enterprise Architecture .
  • Identify and mitigate risks , proactively resolving delivery blockers to maintain project velocity.
  • Conduct code and quality reviews , ensuring adherence to Agile principles, architectural standards, and best practices.
  • Provide technical guidance and mentorship to team members, promoting a culture of continuous improvement.
  • Maintain and deliver accurate project documentation , including design diagrams, test plans, impact analyses, and lessons learned.
  • Develop and present project plans, timelines, and progress reports to stakeholders and leadership.
  • Track and report Agile metrics such as sprint velocity, burndown charts, and team performance to ensure delivery transparency.
  • Build and maintain strong working relationships with technology teams, business owners, vendors, and sponsors .
  • Utilize Microsoft Office 365 and Azure DevOps (ADO) tools for sprint management, collaboration, and reporting.
  • Work independently and collaboratively to accomplish project goals and deliver value-driven results.
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    Scrum Master • Harrisburg, PA, US

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