Data Center Systems Engineer

Job Description

Job Description

Salary :

Alogent is the market leader in providing item processing and document management solutions to financial institutions. Alogent has over 30 years experience in providing banks and credit unions globally with the technology, support, and expertise required to assist them in overcoming their business challenges. Our partnership-based approach to working through business issues has been recognized by our clients and partners, resulting in long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that use imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to financial institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with regional teams across the US and internationally.

Job Summary :

The Data Center Systems Engineer is responsible for designing, implementing and maintaining Alogents hosted environments. This position is responsible for maintenance planning, service prioritization, managing day-to-day operations, and recommending / implementing changes in accordance with industry standards, methodologies, and processes. This position will be integral in driving datacenter operations solutions in collaboration with Alogents infrastructure, application engineering, software development, and customer support teams.

The qualified candidate will have extensive experience in Information Technology, as well as strong communication and project management skills. This position requires 8+ years of minimum hands-on technical experience in an Application, Systems or Network Engineering role or similar experience and will report directly to the Director of Data Center Operations.

This position can be filled by candidates throughout the United States, however, candidates local to our Peachtree Corners, GA headquarters will be considered hybrid with 2-3 day in office requirement.

Important Note : Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

Responsibilities :

• Designs and maintains real-time data center monitoring, dashboard reporting, vendor interface, and change control processes.
• Ensures completion of daily tasks and initiatives
• Proactively identifies issues, creates incidents, creates KB articles, escalates incidents and actively participates in the problem resolution process
• Coordinates and supports datacenter preventative maintenance activities, including problem management, backup policies, and patch management
• Coordinates the configuration and maintenance of all datacenter environments with internal teams and external vendors. Works closely with customers and other systems professionals in order to identify and correct operational issues
• Maintains the disaster recovery plan for the datacenter operations team
• Develops and implements operations and escalation procedures
• Establishes and maintains operational standards, processes, intake, and auditing programs in support of datacenter operations
• Actively seeks new information about changing products, markets, procedures, techniques, industry trends, developments, and best practices
• Maintains a high level of urgency and excellent customer response time
• Mentors team within the Data Center department
• Works closely with the Director of Data Center operations to create and implement processes and procedures

Requirements :

Working Conditions :

Employee Polygraph Protection Act

Equal Employment Opportunity

Family and Medical Leave Act

Notice To Third-Party Agencies :

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing / employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing / employment agency, person, or entity.

Alogent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state or local laws.