Field Service Engineer - Eastern OH - Western PA

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Join to apply for the Field Service Engineer - Eastern OH - Western PA role at Ipsen USA

Description : Ipsen is a Drug Free Workplace

The Field Service Engineer role is a remote position servicing the Eastern OH and Western PA Area . Travel up to 90% of the time is required and must have a home base within the Eastern OH or Western PA Area This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Summary

Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and / or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties And Responsibilities

• Identify technical issues of heat treatment equipment at the customer site
• Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims
• Identify and promote up- / cross-selling potential for services of heat treatment equipment at the customer site
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
• Act as first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Accurately and timely record hours work and job assignments within the time & attendance system.
• Accurately and timely submit expense reports for review and approval.
• Works safely and follows all Ipsen safety protocols and policies.

Requirements

Knowledge, Skills and Abilities

Education And Experience

Physical / Visual / Mental / Environmental Factors

The demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Machinery Manufacturing

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