Chat and Email Agent

UTS Chat And Email Associate

We're thrilled that you are interested in joining us here at the Amynta Group!

At the Amynta Group we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as a UTS Chat and Email Associate.

As a UTS Chat and Email Associate with the Amynta Group you will be responsible for identifying and servicing the needs of customers who have purchased a Universal Technical Services extended service plan. UTS Associates answer incoming chats and emails from customers who need assistance troubleshooting and servicing a covered product. This position requires critical and technical thinking to best assist our customers.

Responsibilities include :

• Work full time in the office to provide a positive customer experience by handling a high maximum incoming chat and email volume.
• Provide in depth technical and customer support via chat, email, and telephone.
• Listen attentively to the customer needs and concerns; provide a clear resolution.
• Meet customer expectations to provide first contact resolution.
• Develop an extensive knowledge of ICON Health and Fitness product lines, Blackstone and other products and service plans.
• Confirm customer understanding of proposed resolutions, order of operations, and customer education.
• Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles.
• Communicate effectively with individuals / teams within the program to ensure high quality and timely expedition of customer claims.
• Contribute ideas on ways to resolve problems to better serve the customer and / or improve productivity.
• Ability to read user manuals and customer support profiles to effectively understand a customer's need.
• Solve problems that are sometimes unusual and may require reliance on conceptual thinking.
• Review orders and make appropriate corrections.
• Review, evaluate and report to management for special assignments.
• Participate in training for Software, Mechanical, and Electrical issues.
• Have a working knowledge of web based computer systems.
• Other duties as assigned.

Desired qualifications, education, and / or experience include :

Compensation and benefits include :

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.