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Desktop Support Analyst

Desktop Support Analyst

Robert HalfEastover, SC, US
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Job Description

Job Description

We are looking for a dedicated Desktop Support Analyst to join our team in Eastover, South Carolina. This long-term contract position offers an exciting opportunity to work in a dynamic environment, providing essential technical support and ensuring smooth operations. The role involves hands-on troubleshooting, system upgrades, and collaborating with users to address their technology needs.

Responsibilities :

  • Upgrade existing desktops and laptops to Windows 11 using a corporate image, while ensuring user-specific software is correctly installed.
  • Configure new desktops and laptops with the corporate image and tailor software installations based on individual user requirements.
  • Address ServiceDesk tickets by troubleshooting PC, application, and printer issues, as well as performing basic network diagnostics when necessary.
  • Operate effectively in an industrial environment, adhering to safety protocols and wearing required protective equipment.
  • Collaborate with team members and end-users to ensure timely resolution of technical problems and maintain high service standards.
  • At least 1 year of experience in desktop support or a related field.
  • Proficiency in computer hardware and configuration management.
  • Strong knowledge of Windows 11 installation and troubleshooting.
  • Familiarity with ServiceNow or similar ticketing platforms.
  • Ability to perform basic network troubleshooting.
  • Comfortable working in industrial environments and adhering to safety requirements.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills to interact effectively with users and team members.
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Desktop Support • Eastover, SC, US

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