Guest Service Rep

Job Description

Job Description

Description :

Front Desk Agent - Hampton Inn Kansas City Airport

Join our welcoming team at the Hampton Inn Kansas City Airport as a Front Desk Agent, where your friendly demeanor and excellent customer service skills will help create a positive experience for our guests. We are committed to providing a comfortable and memorable stay for all visitors, and we are looking for motivated individuals to be the first point of contact for our guests.

Key Responsibilities :

• Greet and assist guests with check-in and check-out procedures in a courteous and efficient manner
• Handle guest inquiries, requests, and complaints professionally, ensuring guest satisfaction
• Manage reservations, cancellations, and modifications accurately using the hotel management system
• Provide information about hotel amenities, local attractions, and transportation options
• Maintain a clean and organized front desk area
• Process payments and handle cash, credit, or debit transactions securely
• Collaborate with housekeeping and maintenance teams to ensure guest needs are met promptly
• Follow hotel policies and procedures to ensure safety and security for guests and staff

Skills and Qualifications :

At Hampton Inn Kansas City Airport, we foster a supportive and inclusive work environment that values growth and development. Join our team and contribute to delivering exceptional hospitality experiences while advancing your career in the hospitality industry.

Requirements :