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Front Desk Agent | Norwalk Residence Inn

Front Desk Agent | Norwalk Residence Inn

Shaner HotelsNorwalk, CT, US
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Front Desk Agent | Norwalk Residence Inn

Join to apply for the Front Desk Agent | Norwalk Residence Inn role at Shaner Hotels

Responsibilities

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies / procedures.
  • Generate, print, and distribute daily reports to designated departments / personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Handle guest complaints ensuring guest satisfaction.
  • Other duties as assigned.

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English / Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

    • Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Management and Manufacturing
  • Industries : Hospitality

    • About Shaner Hotels : Shaner Hotels is a hospitality owner-operator and management company with a portfolio of properties across multiple states. This description retains language from the original posting and focuses on the Front Desk Agent role at the Residence Inn Norwalk.

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    Front Desk Agent • Norwalk, CT, US

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