Voice Engineer

A company is looking for a Voice Engineer responsible for configuring, monitoring, and maintaining voice services and associated infrastructure.

Key Responsibilities

Secure configuration and management of Sipcom voice solutions and platforms

Provide escalated voice application and infrastructure support for Business As Usual (BAU) support teams

Implement and test backup, disaster recovery (DR), and business continuity planning (BCP)

Required Qualifications

Experience with voice technology and extensive knowledge of SIP

Experience configuring and managing Session Border Controllers (SBCs)

Configuration and management of PSTN integration with cloud UC platforms

Knowledge of broader telephony products such as Contact Centers and PBXs

In-depth troubleshooting of voice issues using tools such as VOIP Monitor and Wireshark