Scrum Master - IT

Overview

Our company is seeking a collaborative Scrum Master with experience facilitating Scrumban or Kanban in IT Operations or infrastructure environments. Under general supervision, you will focus on supporting cross-functional Agile teams within one or more Agile Release Trains (ARTs), enabling sustainable delivery of operations solutions, incident management, and continuous improvement. This role adapts Agile methodologies for complex operational teams with mixed-mode workflows, such as maintaining both unplanned incidents and planned projects.

The ideal candidate will proactively organize and prioritize incoming work—balancing backlog refinement and urgent issues—while ensuring the team remains aligned with Program Increment (PI) goals and enterprise objectives. They will facilitate daily stand-ups and essential Scrum ceremonies, including sprint reviews, retrospectives, and PI planning, to promote transparency, collaboration, and continual improvement.

Responsibilities

• Facilitate daily stand-ups, sprint reviews, retrospectives, and PI planning for operational teams practicing a blend of Scrumban, Kanban, and Scrum.
• Guide the team in balancing planned and unplanned work, by leveraging capacity planning, WIP limits, and focus metrics to optimize flow.
• Enable PI planning, dependency mapping, and execution monitoring for IT operations objectives, collaborating with Release Train Engineers (RTEs) and ART stakeholders.
• Ensure progress is visible via Agile boards and reporting, maintaining clarity between incident response, strategic projects, and recurring work.
• Foster psychological safety, continuous improvement, and team empowerment by removing impediments and supporting healthy work boundaries.
• Champion lean-agile principles (systemic thinking, economic view, fast feedback), tailoring ceremonies and visual tools for operations context.
• Other duties as assigned.

Qualifications

Minimum Requirements

Minimum two (2) years of project management experience in software application projects.

Preferred Qualifications

Physical Requirements

The Physical Demands and Work Environment described here are representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office / IT - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 50 lbs. May be required to work various shifts / days in a 24 hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise, temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer : Disability / Veteran

Minimum information about the role is available at Allegiant careers site.

Salary

$84,700 - $105,500 a year

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