Front Desk Assistant Manger

Front Office Assistant Manager

The Front Office Assistant Manager works closely with the Front Office Manager to manage the daily operations of the Front Office staff. The role's primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.

Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in / checkout processes. Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance). Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival. Review resumes for arriving groups; organize and coordinate master accounts and group special requests.

Maintain appropriate inventory of supplies and operating equipment including ordering and receiving. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Serve as "Manager on Duty" as required and respond to emergencies as needed. Maintain high standards of personal appearance and grooming. Coach team by providing specific feedback to improve knowledge, skills and performance. Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.

Leading with Passion : Utilize and collaborate with resources across different departments and corporate office. Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture. Focus on the mission and well-being of the departments, hotel and company. Lead by example and operate with integrity and respect. Inspire your team to embrace and demonstrate Sonesta's core values and guest service standards.

Education and Experience : High school graduate, some college or equivalent. Supervisory experience. Preferred 2 years experience as a Front Desk Manager. Experience in a hotel or a hospitality-related field preferred.

Qualifications and Skills : A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Track record of delivering exceptional guest and client experience. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Extensive knowledge of hotel and hospitality industry. Proficient with Microsoft Word, Excel and PowerPoint.

Benefits : Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.