Talent.com
Manager, Vehicle Operations Logistics

Manager, Vehicle Operations Logistics

Veterans StaffingLakewood, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Dispatch Manager

The Dispatch Manager is responsible for oversight of the Dispatch organization which includes setting the direction for the group as well as implementation of policies and / or processes consistent with the Company's Business Strategy, specifically stated - to meet the transportation and logistics needs of our customers by providing simple operational processes in an agile and innovative environment.

Who is Ready Logistics? Ready Logistics is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Logistics has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready's centralized service is backed by experienced sales and operations staff, and a 24 / 7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status. Ready's self-managed auto transportation platform, Central Dispatch connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. Headquartered in Phoenix, Arizona, Ready Logistics is a Manheim company. Manheim, a subsidiary of Cox Enterprises, is the world's leading provider of vehicle remarketing services.

Key Responsibilities :

  • Provide daily guidance and assistance to Dispatch Supervisors and teams.
  • Help develop the strategic direction for the dispatch department, continuous improvement and development of lane strategies.
  • Manage time sheets, time off requests.
  • Provide updates and insight on the current overall state of dispatch to superiors.
  • Monitor key accounts to manage SLA expectations.
  • Assist in hiring skilled dispatchers and lead a high performing team.
  • Work closely with the Carrier Performance teams to ensure alignment to KPIs, SLA's and company goals.
  • Responsible for making corrective action and disciplinary decisions up to written warning level.
  • Develop and monitor KPI's for the Dispatch team.
  • Aligns own area's priorities with the broader organization's vision, values, and strategies.
  • Adapts plans and priorities to address resource and operational changes.
  • Engages with senior leaders to support goal and objective development.

Problem Solving and Business Complexity :

  • Identifies and solves process, technical and operational problems; recognizes broader impact across the department.
  • Problems are broadly defined and require interpretation of multiple factors and consideration of impact on / engagement with other job areas.
  • Clearly communicates broader organizational objectives and the team's role / impact.
  • Modifies working methods and approaches, collaborating with other leaders as appropriate to resolve strategic issues.

    • Minimum Qualifications :

  • Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year experience in a related field; or 10 years' experience in a related field.
  • 1+ year of experience in management or lead role.

    • Preferred Qualifications :

  • Previous auto transportation / logistics experience strongly preferred.
  • Proficient in Microsoft Outlook, Word and Excel.
  • Strong analytical, communication and interpersonal skills.
  • Proven ability to make decisions.
  • Customer service skills.
  • Strong problem solving and innovative thinking skills.
  • Extreme patience dealing with explosive situations : flawless follow-up procedures.
  • Comprehensive knowledge of regulations impacting daily operations (DOT - national and state).

    • Our benefits : We provide competitive compensation for full-time employees. We also offer a comprehensive benefits.

    serp_jobs.job_alerts.create_a_job

    Operation Manager • Lakewood, OH, US