Application Engineer II-PHD

The Technical Support Group in Honeywell Connected

Industrial (HCI) is responsible for supporting the customer base

worldwide. The primary purpose of this position is to deliver

superior customer satisfaction with the HCI Technical Support

response, communication, and resolution of cases for the defined

APM / PHD applications by working closely within a Global Team under

the direction of a Global Technical Support

Manager.

Key

Responsibilities :

• Team Collaboration :

Work with a global team to ensure customer satisfaction for APM / PHD

applications.

receives timely responses and resolutions, with issues prioritized

and handled by the right team members. Keep customers updated until

their issues are resolved and confirmed.

Sharing : Promote Knowledge Centered Support by using and creating

knowledge base articles, sharing them with customers and team

members through various platforms.

Enhance case handling by developing guidelines and tools, and

Participate in Communities of Practice to document

knowledge.

readiness activities, ensuring technical support is prepared with

training and resources.

Meet compliance metrics for case handling and collaborate across

the organization to resolve customer cases efficiently.

Exceed HCI / HPS Technical Support Service Level Agreement (SLA) for

Response and Resolution

requirements for proactive and frequent Customer Communication of

case status

customer self-serve and 'first engagement' resolution rates.

Measured by Case Deflection rates and SFDC

defects / issues : reduced escapes over time via increased NPI

Participation and advocacy, alpha testing etc.

a highly satisfied customer base as measured by Customer

Satisfaction survey (CSAT)

plan (including secondary cross-functional

depth)

In addition to a competitive salary,

leading-edge work, and developing solutions side-by-side with

dedicated experts in their fields, Honeywell employees are eligible

for a comprehensive benefits package. This package includes

Short-Term and Long-Term Disability; 401(k) match, Flexible

Spending Accounts, Health Savings Accounts, EAP, and Educational

Assistance; Parental Leave, Paid Time Off (for vacation, personal

business, sick time, and parental leave), and 12 Paid Holidays. For

more information visit : Benefits at

Honeywell

The application period for the job is

estimated to be 40 days from the job posting date; however, this

may be shortened or extended depending on business needs and the

availability of qualified candidates.As an Application Engineer II

here at Honeywell, you will provide technical expertise, lead a

team of engineers, and deliver high-quality solutions to enhance

customer experience and drive business growth.You will report

directly to our Tech Support Manager and you'll work out of our

Houston TX location on a [Hybrid] work schedule. MUST

HAVE :

chemical / Process / Control / Instrumentation Engineering or a closely

related field

support experience OR project experience with designated PHD

(Process History Database)

(Asset Performance Management) is added advantage.

other MES applications (PAR is

preferable)

WE

VALUE :

collaborative skills, verbal and written.

problem solving and troubleshooting skills and attention to

detail.

technical understanding of the usage of specific APM / PHD

applications within the Heavy Process Industry

knowledge on IIS server, SQL server functionalities and should be

able to debug application running in these environments.

Should have minimum knowledge on HTML, JS, CSS, REST protocols. But

programming skills will be added advantage

degree in chemical / Process / Control / Instrumentation Engineering or a

closely related field

n addition to a

competitive salary, leading-edge work, and developing solutions

side-by-side with dedicated experts in their fields, Honeywell

employees are eligible for a comprehensive benefits package. This

package includes employer subsidized Medical, Dental, Vision, and

Life Insurance; Short-Term and Long-Term Disability; 401(k) match,

Flexible Spending Accounts, Health Savings Accounts, EAP, and

Educational Assistance; Parental Leave, Paid Time Off (for

vacation, personal business, sick time, and parental leave), and 12

Paid Holidays. For more information visit : Benefits at

Honeywell

The application period for the job is

estimated to be 40 days from the job posting date; however, this

may be shortened or extended depending on business needs and the

availability of qualified candidates. Key

Responsibilities :

Work with a global team to ensure customer satisfaction for APM / PHD

applications.

receives timely responses and resolutions, with issues prioritized

and handled by the right team members. Keep customers updated until

their issues are resolved and confirmed.

Sharing : Promote Knowledge Centered Support by using and creating

knowledge base articles, sharing them with customers and team

members through various platforms.

Enhance case handling by developing guidelines and tools, and

Participate in Communities of Practice to document

knowledge.

readiness activities, ensuring technical support is prepared with

training and resources.

Meet compliance metrics for case handling and collaborate across

the organization to resolve customer cases

efficiently. About

Us

Honeywell helps organizations

solve the world's most complex challenges in automation, the future

of aviation and energy transition. As a trusted partner, we provide

actionable solutions and innovation through our Aerospace

Technologies, Building Automation, Energy and Sustainability

Solutions, and Industrial Automation business segments - powered by

our Honeywell Forge software - that help make the world smarter,

safer and more

sustainable.