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EVENT USHER

EVENT USHER

Washington Performing ArtsWashington, DC, United States
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Department : Marketing, Communications & Creative Media

Title of Immediate Supervisor : Front of House Manager

Hourly Rate : $17.95 an hour

Specific Conditions of Work :

Position is part-time, hourly, and event based. Background check required. Applicants must be available to work in person on the following dates and times :

  • October 25, 2025, 12 : 00 p.m.-5 : 30 p.m. | Hopkins Bloomberg Center Theater
  • March 16, 2026, 12 : 00 p.m.-5 : 30 p.m. | Hopkins Bloomberg Center Theater
  • April 18, 2026, 6 : 00 p.m.-10 : 00 p.m. | Church of the Epiphany
  • May 16, 2026, 12 : 30 p.m.-5 : 30 p.m. | Hopkins Bloomberg Center Theater

POSITION INFORMATION

Washington Performing Arts seeks experienced and collaborative customer service professionals to work as part of a public-facing team in coordination with Washington Performing Arts Front of House Manager on site at several partner venues. This is an excellent opportunity to work with a cooperative, supportive, and passionate team, which enriches our D.C. community with vibrant performing arts experiences.

Position Summary / Purpose :

Washington Performing Arts ushers contribute to the front of house presence at Washington Performing Arts Partner Venues, the Hopkins Bloomberg Center Theater (555 Pennsylvania Ave NW) and Church of the Epiphany (1317 G Street NW) on specific performance dates. All ushers must be at least 18 years of age.

This role is focused on customer service and patron experience. Ushers are expected to be professional, courteous, helpful, and engaging with all patrons. This position requires a pleasant demeanor and good communication skills, experience working with a wide range of audiences, experience with venue safety and emergency situations and protocols, comfort troubleshooting escalated issues and patron interactions, and a genuine attitude of welcome for all. This is an active position that includes constant walking, climbing stairs, and occasional sitting.

Ushers are required to dress appropriately (black bottoms, white button-down shirt, black closed-toe shoes) for all performances. Refrain from chewing gum, eating, and drinking during shifts. Use of electronic devices while in the performance hall is not permitted.

Responsibilities include but are not limited to :

  • Advance arrival (one hour) for pre-show orientation with Washington Performing Arts and Venue staff.
  • With Washington Performing Arts Patron Services staff, facilitate advance ADA requests, including any specialized ADA accommodations. Provide assistance to guests with special needs, such as helping with seat accommodations.
  • Greet, answer questions, and provide directions to patrons.
  • Examine tickets for entry to various seating areas in the theater. Tear tickets, distribute performance programs, and direct guests to their ticketed sections at pre-show and at intermission. Assist in verifying credentials to restricted seating areas. With Front of House Manager, coordinate late seating entrances and keep the house orderly during the event.
  • Ensure patron experiences continue to be safe and enjoyable through the duration of the event, partnering with venue security as necessary.
  • In the event of an emergency, take appropriate action to clear patrons safely from the venue.
  • At the end of a performance, direct patrons to the nearest exit. Check seating section for any lost and found items and pick up programs. Lost and found items will be returned to the Front of House Manager.

    • Minimum Qualifications :

  • High school diploma or equivalent required
  • Must have aptitude for collaboration
  • Ability to establish and maintain effective working relationships

    • Essential Capabilities & Preferences :

  • Ability to lift and carry up to 25 lbs
  • CPR and First Aid certification preferred
  • Associate or bachelor's degree in a related field preferred
  • Appreciation for and understanding of a variety of musical genres, including classical, jazz, global music, gospel music, and more.

    • Compensation details : 17.95-17.95 Hourly Wage

    PI5ffe748de905-29400-38806867

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    Usher • Washington, DC, United States

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