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General Manager

General Manager

Aspect Retail Logistics USAthens, OH, US
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Job Description

Job Description

JOIN OUR TEAM

Aspect Retail Logistics US is seeking an experienced results-focused General Manager with a proven track record in large-scale grocery warehousing and distribution. This role is critical in providing operational leadership to ensure service excellence, customer satisfaction, and continuous improvement within a high-volume distribution environment. The General Manager will oversee customer relationships, operational efficiencies, and financial performance while driving a strong safety culture and employee engagement.

Key Responsibilities :

Safety & Compliance

  • Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
  • Enforce SOPs and best practices that support a safe working environment.
  • Monitor and address injury levels and equipment / product damage to prevent workplace incidents.

Customer & Operational Leadership

  • Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI / financial reporting.
  • Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
  • Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.

    • Financial & P&L Management

  • Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
  • Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
  • Lead financial performance reviews with customers on a monthly / quarterly basis, addressing key financial metrics and cost-saving strategies.

    • Talent Development & Engagement

  • Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
  • Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
  • Drive succession planning by identifying and developing future leaders within the organization.

    • Process Improvement & Compliance

  • Maintain current and effective SOPs that uphold service quality and efficiency.
  • Ensure compliance with food safety regulations and warehouse best practices.
  • Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

    • Qualifications :

  • Bachelor’s degree in Business Management, Logistics, or related field preferred.
  • 10+ years of distribution experience, with a strong emphasis on large-scale grocery warehousing and distribution.
  • 5+ years of senior leadership experience in a high-volume 3PL or CPG environment.
  • Deep knowledge of warehouse management systems (WMS) and strong technical expertise.
  • Proven experience managing customer relationships, budgets, and operational KPIs.
  • Strong understanding of financial performance metrics and the ability to manage P&L responsibilities.
  • Excellent leadership, communication, and strategic problem-solving skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.

    • Why Join Us?

  • Work in a safety-first culture with strong leadership support.
  • Be part of a growing organization with career advancement opportunities.
  • Competitive compensation package, including comprehensive Medical, Dental, and Vision coverage.
  • 401(k) plan with company match.
  • Wellness programs, company-sponsored events, and community volunteer opportunities.
  • Work in a fast-paced, dynamic environment where your contributions make an impact.
  • Aspect Retail Logistics US is an equal opportunity employer committed to fostering a diverse workplace. If you require accommodation during the recruitment process, please contact our Human Resources Team.
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