Service Center Representative

A company is looking for a Service Center Representative to provide high-quality customer support.

Key Responsibilities

Deliver comprehensive support to customers with complex issues

Manage inbound support calls and emails, maintaining accountability for customer experience

Document issues and collaborate with internal departments for resolution

Required Qualifications

High school diploma or GED required; college courses preferred

One year of customer service experience or equivalent combination of education and experience required

Inbound call center experience preferred

Proven ability to troubleshoot and support customers using software applications

Ability to work an 11-8 pm shift one day a week after training