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Director, Technical Program Management - LLM Autom...

Director, Technical Program Management - LLM Autom...

WalmartBentonville, AR, US
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Director - Technical Program Management - LLM Automation for Merchandising

Walmart US is transforming how Merchants workand we're looking for a bold, innovative Director to help lead that change. This Director will lead the cross-functional implementation of LLM-powered automation for the Merchandising organization. You'll translate complex workflows into intelligent agentic systems, integrate existing machine learning models, and partner across product, engineering, and domain teams to build the future of how Walmart Merchants plan, decide, and act. If you're passionate about driving operational leverage, designing scalable AI systems, and delivering real business valuethis role is for you.

What You'll Do...

  • Own automation strategy Translate Wally's GenAI vision into executable roadmaps for agentic workflows, ticket automation, and root cause diagnosis
  • Scale adoption Partner with Merch Transformation teams to embed contextual AI into key workflows
  • Orchestrate delivery Coordinate multi-agent architecture development across domains, with reusable, governed components
  • Prioritize automation ROI Focus resources on initiatives that drive measurable time savings and business outcomes
  • Drive scale Enable other teams to build into the Wally platform by developing integration playbooks, quality standards, and shared OKRs.
  • Embed AI into decisioning Help merchants move beyond dashboards by embedding intelligent agents that explain, predict, and act.

What You'll Bring...

  • Experience leading implementation of AI / LLM / automation at scale in a retail or enterprise environment
  • Ability to thrive on solving hard coordination problems across business, product, and engineering
  • Ability to translate ambiguous workflows into structured agentic systems.
  • A passion for creating leveragefreeing up thousands of hours of merchant time
  • An understanding of both the "why" and the "how" of AI : product intuition + technical fluency
  • Ability to drive rigor and clarity into complex programs and roadmaps.
  • A track record of scaling systems and mindsetsbringing others along on the AI transformation journey
  • 7+ years in product, program, engineering, or data science leadership.
  • Experience leading cross-functional AI / ML automation efforts
  • Strong executive communication and stakeholder management skills
  • Familiarity with modern LLM architectures, orchestration, and evaluation frameworks

    • Minimum Qualifications...

    Option 1 : Bachelor's degree in computer science, information technology, engineering, or related area and 7 years' experience in engineering, engineering program management, technical program management, product management, or related area.

    Option 2 : 9 years' experience in engineering, engineering program management, technical program management, product management, or related area.

    Preferred Qualifications...

    Certification in Project Management., Master's degree in Business Administration, with specialization in strategy, supply chain, finance, information systems, or related area and 5 years' experience in product design., Supervisory, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

    Primary Location...

    601 Respect Dr, Bentonville, AR 72716, United States of America

    Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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    Director Program Management • Bentonville, AR, US