Receptionist / Security

OCOM Receptionist / Security

Position Description : The OCOM Receptionist / Security is a dual role position, responsible for greeting guests, students, faculty, and staff, answering phones, taking messages, coordinating tours and events, working security at the front desk and partnering with the on-duty Security Officers in the building. Being an ambassador for OCOM. The receptionist follows all policies and procedures and completes some clerical duties as assigned.

Specific Responsibilities :

• Greeting guests, students, faculty, and staff
• Assists all persons seeking directions, information, or assistance.
• Maintains friendly, efficient, positive customer service demeanor towards co-workers and members of the OCOM community.
• Creates a sense of safety and security on OCOM campus managing the visitor sign in and background check system
• Observes all infractions of college rules and regulations that may cause harm to persons or property
• Answers the phone, determine the purpose of calls and direct calls appropriately and / or relay accurate messages.
• Coordinating event scheduling and facility set-ups
• Writes reports and maintains appropriate documentation, conduct follow-up investigations, including daily security reports; inspects public safety equipment; and monitors radio transmissions and responds to ongoing incidents concerning the safety and security of the campus community
• Knowledge of how the campus Clery Act works and reports within that framework
• Knowledge of or the ability to learn quickly, using OCOM technologies and adapt innovative organizational practices
• Interviews persons involved or witness incidents / crimes committed on campus
• Being an ambassador for OCOM
• Responsible for checking and responding to emails and tasks daily
• Must be able to take direction and receive assignments to help OCOM on a daily basis;
• Must be available for work during the hours assigned;
• Contribute directly to the mission of OCOM embodying the essence of osteopathic principles and practices by assisting with institutional fundraising and participating in the OCOM selected activities;
• Maintain atrium in an organized fashion
• Answer questions about the organization and provide callers with address, directions and other information.
• Maintain a log for tracking issues as well as the date and time of acceptable resolution. Maintain a calendar for conference rooms, telephone / directory of all employees.
• Accept other duties needed / assigned.

Supervisory Responsibilities : None.