IT DevOps Manager - Fully Remote in the US

Overview

The IT DevOps Manager is responsible for delivering high-quality, customer-focused infrastructure and cloud services for WorkCare. This role drives technology rollouts, evaluates emerging technologies, and ensures optimal performance and reliability of systems. The manager collaborates with IT leadership to develop strategies, optimize automation, and maintain secure, scalable infrastructure that supports business goals.

Responsibilities

• Interface with end users providing support and troubleshooting of technology related issues and requests.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Install, maintain, and configure hardware and software systems according to company standards.
• Coordinate and assist with high priority incidents and problem management lifecycle.
• Act as link between end users and advanced support teams, proactively troubleshooting or escalating as needed.
• Participates in off hours on-call support.
• Assist in building and maintaining knowledgebase (how-to) documentation.
• Performs hands on assistance with hardware deployment, replacement, maintenance, troubleshooting and software installation.
• Collaborate within IT team and inter-departmentally to maintain ensure technology is functioning according to standards.
• Accomplishes organization goals by accepting ownership of assigned tasks and exploring opportunities to add value to job, team, and department.
• Assist with the manage IT equipment inventory and lifecycle, procurement, inventory, and e-waste processing.
• Leads or participates in team projects that enhance the quality or efficiency of service. May coordinate special projects in support of departmental and company goals and objectives.
• Assists with producing daily, weekly, monthly, and quarterly statistical reports related to the health and management of technology resources.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare technologies.
• Mentor and train DevOps Engineers reporting to this position.
• Work with Director of IT Operations and VP of Technology & Security to set strategy and build roadmaps.
• Provide input on financial matters impacting the team.

Qualifications

Education and Experience

Skills and Competencies

Computer Skills

Physical Demands

Work Environment

This position has a salary range of $115,000 - $130,000 annually. Final compensation offered to the final candidate depends on factors such as job-related knowledge, skills, experience and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and / or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.

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