Account Manager II (RapidScale) Cloud Managed Services

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help mid-market through enterprise organizations simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google, as well as a full suite of Private Cloud and Cybersecurity solutions, RapidScale enables companies to turn technology into their greatest competitive advantage. Backed by the strength of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

Overview

The Account Manager oversees the retention, growth, and satisfaction of an assigned customer base within RapidScale's cloud managed services. Reporting to the Senior Manager of Sales, this role acts as the primary customer contact, driving value, renewals, and expansion opportunities. Success in this position requires a consultative approach, collaboration with internal teams, and a proven ability to manage mid-market to enterprise cloud customers while driving revenue growth.

Responsibilities

• Customer Relationship & Retention

Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.

Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).

Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.

Maintain accurate CRM records, forecasting, and pipeline management.

Minimum Qualifications

Preferred Qualifications

Location : Oregon (Portland / Eugene), Utah (Salt Lake City / Provo), Arizona (Phoenix / Tucson), Colorado (Denver / Colorado Springs), and Montana (Missoula / Billings).

Compensation : Base salary ranges from $74,700 to $112,100 per year. The salary may vary based on location and experience. In addition, this role is eligible for an annual incentive / commission target of $75,000.

Benefits : Eligible employees may take paid time off as needed, seven paid holidays per year, and up to 160 hours of paid wellness leave annually. Additional paid time off is available for bereavement, voting, jury duty, volunteering, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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