Full-Time Patient & Family Concierge, Senior (Medical Stepdown Unit)

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Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community.

Position : Full-Time Patient and Family Concierge, Senior

Department : 4 Pav - Medical Stepdown Unit

Location : UPMC Passavant

Shifts : Daylight, evening, weekend, and holiday shifts. Hours vary by unit.

Title and salary are based on education and experience.

Responsibilities :

The primary function of the Patient & Family Concierge, Senior is administrative. Duties will include the following :

• Handle department administrative tasks : answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.

The secondary function of the Patient & Family Concierge, Senior is as a Patient & Family Concierge, which may include the following duties :

Destination Coordinator :

EVS Associate :

Transporter :

Supply & Equipment Management :

Patient Care Support :

Qualifications :

High School diploma OR one year of previous job experience required in lieu of HS Diploma / GED.

6 months of experience as a Patient & Family Concierge or equivalent

Demonstrated competency in all responsibilities of Patient & Family Concierge role

Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times

Completion of 1 annual contribution from these options : hospital / department committee participation, participation in departmental project, peer interviewer, onboarding / precepting of other Experience Concierges

Ability to follow written and verbal instructions

Licensure, Certifications, and Clearances :

UPMC is an equal opportunity employer. Minorities / Veterans / Individuals with Disabilities.