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Bakery Manager

Bakery Manager

Nothing Bundt CakesToms River, NJ, US
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Benefits :

  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

The Nothing Bundt Cakes (NbC) Bakery Manager / Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest-quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests.

Accountabilities / Duties :

I. Team Leadership

  • Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
  • Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
  • Engages frequently with team members to gain insight into workload and progress, address any challenges and course correct as needed.
  • Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
  • Delineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation.
  • Identifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
  • Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

    • II. Business Operations

  • Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Creates and communicates weekly sales productivity goals, cake production plan and team schedule, and adjusts bakery coverage based on changing business trend.
  • Sets inventory par levels based on production demand and sales forecast, monitors stock levels, processes weekly supply orders and conducts monthly inventory.
  • Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Manages all controllable expenses, including labor, COGS, maintenance and supplies, to maximize profitability.
  • Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.

    • III. Local Marketing

  • Leads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions.
  • Coordinates special event participation with local businesses, schools and other community organizers.

    • Knowledge, Skills and Abilities :

  • Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
  • Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
  • Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
  • Excels at delegating duties, communicating clear expectations, directing others' work and managing performance.
  • Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
  • Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
  • Demonstrates strong learning agility, with a passion to grow and excel.

    • Education, Certifications and Work Experience Requirements :

  • High school diploma or GED; post-secondary education is a plus.
  • 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industries.
  • Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
  • Experience in creating productivity goals, inventory par levels and team schedules, and managing costs.
  • Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

    • Work Availability : Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

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    Bakery Manager • Toms River, NJ, US