Sales Support Specialist

Job Description

Job Description

MUST HAVE CUSTOMER SERVICE EXPERIENCE FOR A MANUFACTURING OR PRODUCTION COMPANY!

Responsibilities

• Process customer orders from start to finish, ensuring accuracy and timeliness, verifying all information before input, and communicating order status to the customer throughout the process.
• Place 'for Stock' orders as needed.
• Coordinate and communicate label design requirements with the Graphic Artist and the customer.
• Collaborate with the Sales Team to support customers, ensure satisfaction, and assist in meeting team goals.
• Communicate regularly with the Production Control team and help set production priorities as required.
• Work with Finance and Sales to enforce credit holds and communicate expectations to customers.
• Partner with Marketing to gather customer information, run reports, and fulfill other requests.
• Field customer labeling complaints, raise label warranty claims, CAPAs, and Credit Notes when necessary.
• Understand and utilize inventory processes / stock matrices as guided by the Sales Support Manager.
• Process AR / ERs by entering contract-related data to accurately set up customer contracts.
• Occasionally travel for training or development purposes.
• Undertake projects and other duties as assigned.

Essential Skills

Additional Skills & Qualifications

Work Environment

The work hours are typically from 7 AM to 4 PM. The role requires occasional travel for training or development purposes. The environment is dynamic and global, requiring flexibility and the ability to work both independently and as part of a team.

Job Type & Location

This is a Contract to Hire position based out of Fresno, California.

Pay and Benefits

The pay range for this position is $23.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Fresno,CA.

Application Deadline

This position is anticipated to close on Oct 21, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.