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CSR - VII

CSR - VII

Employee MagnetsGrapevine, Texas, United States
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Seeking an experienced customer service associate to manage all aspects of orders processing and fulfillment, ensure a timely response to internal / external customer requests to achieve customer satisfaction goals. Candidates are required to have good computer experience with MS Excel for data analysis (this includes knowledge of formulas, pivots and v-lookups).

General Duties :

  • Assist in the daily aspects of order processing, fulfillment, and customer service.
  • Provide quick and accurate responses to interoffice emails and emails from customers.
  • Assist in generating reports.
  • Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
  • Provide estimate delivery time if the request cant be made on time
  • Assist to verify OSD & exception handling cases to feedback to customer.
  • Other duties as assigned.
  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
  • Help keep the warehouse always organized and clean (may lift and move trays up to 20 lbs.)
  • Responsible for maintaining a positive work environment while supporting the company culture and fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications - Education and / or Experience

  • High school graduate or equivalent.
  • At least one year of general office with one to two years of customer service experience.
  • Intermediate computer experience with Excel is required for data analysis (this includes knowledge of formulas, pivots and v-lookups).
  • Work well with a team and exhibit effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
  • Pays close attention to detail to identify order discrepancies and resolve issues with variances.
  • Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
  • Needs to be hands-on with ambition and drive to succeed - Makes things happen.
  • Goal oriented and must be accustomed to achieving results through teamwork.
  • Bilingual (English / Spanish) is a plus.
  • Shows determination to achieve excellent results, finding better ways, demands top performance, inspires commitment and is proactive

    • To apply send resume to ana@employeemagnets.com

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    Csr • Grapevine, Texas, United States