Customer Service Specialist - 70K

Job Description

Henderson Harbor Group is a premier executive search and consulting firm with deep experience in technology, finance, accounting and tax. The search division recruits highly skilled professionals on a direct hire basis. We service our clients primarily in the tristate area as well nationally through our affiliate networks.

Our manufacturing client is looking for a Customer Care Specialist to provide exceptional support to all customers by addressing inquiries and concerns related their products and services. This role involves clearly communicating product specifications and features to enhance the overall customer experience. The Specialist will also collaborate with the sales team to ensure accurate processing of all customer deductions.

Key Responsibilities :

• Daily invoicing of customer orders
• Entry and processing of customer orders
• Application of customer payments (cash / ACH)
• Accurate application of accounts receivable deductions
• Backup support for rebate program credit memos
• Analysis and collection of overdue accounts receivable
• Maintaining detailed records of customer interactions and resolution steps
• Provide cross-functional support as a backup for Accounts Payable and Payroll processes as needed.

Qualifications :