Director, Chief of Staff- Connected Customer Experience (CCX)

Director, Chief Of Staff- Connected Customer Experience (CCX)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Chief Of Staff (CoS), reporting to the Senior Director of Product Strategy, Operations, and Excellence, serves as a trusted partner to the SVP Of Connected Customer Experience (CCX) playing a pivotal role in driving focus, alignment, and execution across one of ServiceNow's most strategic organizations.

This role is designed for a proactive, relationship-driven leader who can connect strategy to execution and turn ideas into measurable impact. The CoS will help the SVP and leadership team stay focused on the highest priorities accelerating decision-making, improving operational efficiency, and ensuring clear communication across CCX and Digital Technology (DT).

• The ideal candidate is both a strategic thinker and an operational executor, capable of navigating complexity, building trust across executive stakeholders, and driving results through influence rather than authority.
• Exciting things you get to do in this role :
• Serve as a strategic and operational partner to the SVP Of CCX helping translate vision into execution, aligning priorities, and ensuring the leadership team stays focused on what matters most.
• Drive organizational effectiveness and execution lead the planning, rhythms, and coordination that power CCX, including leadership meetings, QBRs, portfolio reviews, and cross-functional updates.
• Align and accelerate transformation initiatives partner closely with Product Strategy, OneX, AI Transformation, and Customer Experience Operations to connect programs, eliminate friction, and track outcomes.
• Lead and evolve internal communications partner with Communications, HR, and Change Management to ensure transparent, timely updates that build trust, reinforce priorities, and strengthen organizational culture.
• Support resource and investment planning collaborate with Finance and Product Operations on headcount, funding scenarios, and investment trade-offs to optimize strategic outcomes and agility.
• Represent CCX in cross-organizational forums work with peer Chiefs Of Staff, DT Strategy, and GTM leaders to align messaging, deliverables, and engagement with corporate priorities.
• Foster a high-performance, values-driven culture promote belonging, collaboration, and accountability across teams, ensuring that ServiceNow's values are reflected in every action and communication.

Qualifications

To be successful in this role you have :

For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.