Lead IT Support Specialist

At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.

Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.

About the Role

The Lead IT Support Specialist is responsible for overseeing and guiding the IT support function while remaining hands-on with technical issues and projects. In this role, you will lead the IT support team, delegate incoming tickets, and ensure priorities are handled efficiently, personally taking on the most complex or high-priority issues. You will act as the go-to resource for escalations, while also driving improvements in processes, documentation, and team effectiveness. You'll monitor and maintain IT infrastructure, provide mentorship and leadership to the IT support team, and partner with leadership to align IT operations with business needs.

Note : This role is 100% on-site. If you're excited to work side-by-side with our team, then you're a perfect fit.

How You'll Be Rewarded

Base pay : $30.00 – $34.00 per hour (full-time, 40 hours per week)

What You'll Do

• Leadership & Team Support : Lead the IT Support team by delegating daily support tickets and managing workload distribution. Serve as the escalation point for complex or urgent technical issues. Provide mentorship, training, and guidance to IT Support Specialists. Ensure service-level expectations are consistently met, driving accountability and efficiency.
• Help Desk & User Support : Provide direct, hands-on support for desktops, laptops, tablets, printers, software, and cloud-based phone systems. Troubleshoot and resolve high-priority or complex technical issues. Develop and maintain end-user documentation, including troubleshooting guides.
• Onboarding & Offboarding : Oversee and execute onboarding and offboarding processes, including account, device, and desk setups, access management, and equipment configuration. Ensure IT policies and security protocols are followed during employee transitions.
• Systems & Network Support : Monitor network usage and performance, proactively addressing issues to prevent downtime. Implement and oversee backup and recovery processes. Demonstrate strong understanding of TCP / IP, DNS, and related networking tools and concepts.
• Infrastructure & Equipment Management : Oversee stock and server rooms, ensuring accurate tracking of hardware inventory and lifecycle management through company-approved software. Coordinate IT equipment setup for office relocations and expansions.
• Strategic & Administrative Support : Partner with leadership to drive IT support strategies, service desk roadmaps, and process improvements. Identify opportunities to enhance IT efficiency, security, and user experience.

What You'll Need to Have

What We Offer

About Us

At TaxRise, our mission is simple yet impactful : to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

Our Commitment

At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion, sex, gender, national origin, ancestry, age, physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and / or veteran status, or any other basis prohibited by applicable law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

J-18808-Ljbffr