CAO / COO- Director - Client Onboarding, Due Diligence, Innovation & Strategy

Client Onboarding, Due Diligence, Innovation & Strategy (CODIS) Chief Administration Office Director

We're seeking someone to join our team as a Client Onboarding, Due Diligence, Innovation & Strategy (CODIS) Chief Administration Office Director in Wealth Management Operations to provide support across the CODIS organization and support the leadership team to ensure operational readiness and effectiveness, coordinate and implement business strategy. The CAO is also accountable for vendor relationships and financial planning for vendor management, headcount management, as well as central reporting & governance of CODIS strategic programs.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Specialist position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor / external business partner relationships.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on

What you'll do in the role :

• Manage complex processes and / or support significant process management / project efforts
• Lead in process improvement, project management or technology development and testing across multiple teams and / or divisions
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
• Maintain the financial health of the organization while responding to new challenges, including developing the annual budget and forecasts (eg : expense and headcount), managing vendor engagements (eg : contract negotiation, RFPs), and managing the hiring pipeline (eg : prioritization, approvals)
• Manage annual budget and liaise with Central WM Operations COO and Finance proactively to address new risks or changes in business priorities that may impact CODIS financials and organization.
• Execute group's vendor strategy by partnering with sourcing on bid process, reviewing task orders, on-boarding onshore / offshore consultants & tracking engagements to completion
• Manage & implement group's location strategy commitments
• Partner with recruiting & hiring managers to manage open requisitions & offer approvals
• Maintain transparency on the state of the organization through metrics, project plans, and status reports
• Create and develop executive-level presentations for meetings with Wealth Management business partners and senior Operations leaders and define business cases to drive key initiatives.
• Exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment.
• Support recurring and ad hoc reporting & requests

What you'll bring to the role :

What you can expect from Morgan Stanley :

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Expected base pay rates for the role will be between 120,000 and 173,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M / F / Disability / Vet).