Director of Rooms

Property Executive

Do you have a passion for hospitality and a drive to lead in one of the industry's most recognized brands? We're searching for an energetic, visionary leader to take on the role of Director of Rooms at the stylish AC Hotel by Marriott Downtown Chicago. In this key position, you'll oversee all front office and housekeeping operations, ensuring smooth, profitable performance while maintaining top-tier quality standards. Your leadership will shape an exceptional guest experience, blending efficiency, comfort, and personalized service. This dynamic position also serves as a member of the Executive Committee, contributing directly to the strategic decisions that shape our hotel.

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn't just about hospitalitywe embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you're ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What you will be doing :

• Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
• Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
• Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
• Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
• Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
• Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
• Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
• Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.

What we are looking for :

What's in it for you?

Salary Estimate : Starting at $80,000.

About Us : A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

The AC Hotel Chicago is an Equal Opportunity Employer.