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Service Desk Specialist
Tabush GroupQuincy, MA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBe the first point of contact for client support (phone, email, ticketing system) Troubleshoot and resolve IT issues : password resets, account access, workstation support, Microsoft 365 apps, printers, and basic networking Escalate more complex issues to senior engineers while documenting troubleshooting steps clearly Assist in setting up new users, devices, and accounts under guidance from senior staff Deliver excellent customer service, ensuring clients feel heard and supported Learn and grow by working closely with our Boston-based team lead and wider engineering team Contribute to team documentation and process improvements 15 years of IT support, helpdesk, or customer service experience Strong communication skills with a customer-first mindset Familiarity with Windows 10 / 11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Basic troubleshooting knowledge for desktops, laptops, printers, and peripherals Organized, reliable, and proactive in solving problems Enthusiastic about technology and eager to learn and grow in the MSP world Strong English communication skills (spoken and written) Bonus : Exposure to PSA / RMM tools (Autotask, DattoRMM, ConnectWise, etc.), but not required A team player who embodies our values : care, innovation, integrity, and teamwork Hands-on training and mentorship from experienced engineers A clear growth path into higher-level technical and leadership roles Competitive compensation and benefits package A collaborative team culture where your contributions are valued A chance to build your IT career with a growing MSP
Job Description
Job Description
Salary : 40,000 - 65,000
About Us
Were a U.S.-based Managed Services Provider (MSP) helping businesses stay secure, productive, and connected. Our team thrives on care, innovation, integrity, and teamworkvalues we live every day in how we support our clients and each other. Were opening a new office in the Boston area and looking for motivated talent to grow with us.
About the Role
Were seeking a Service Desk Specialist to join our team. This is an excellent opportunity for someone with 15 years of IT support experience who loves helping people, has a strong interest in technology, and wants to grow into a long-term IT career. Youll start by handling incoming calls, tickets, and basic troubleshooting, working directly with end users, and learning from experienced engineers in a fast-paced MSP environment.
This role is designed as a launching pad many of our team members have grown from this position into engineering, project, or leadership roles within our company.
Schedule
- Location : Boston, MA (in-office, working alongside a senior team lead)
- Full-time role
What Youll Do
What Were Looking For
Why Join Us
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Service Desk Specialist • Quincy, MA, US
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