Retail Event Associate
The Retail Event Associate will support the Retail Event Team in building, setting up, merchandising and providing world class customer service for the World Marathon Majors in Chicago!! Event set up shifts will consist of but not limited to unboxing, sorting, hanging all received inventory for the event, merchandising the sales floor, troubleshooting product, tagging, organizing back stock, training on cash registers and setting up the store to be ready to open to the public! Event days consist of providing world class customer service to every customer and fan that enters the SuperStore. Breakdown event days are post event and involved our team putting all product back into boxes, labeled properly, and out of the store location. This process is undoing the set up process the team completed pre-event.
General Duties and Responsibilities
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
- Understand Fanatics Values and how they relate to the Event Operations Associate role
- Maintain sales floor and / or stockroom standards with an eye to detail
- Utilize Fanatics Point of Sale System (POS)
- Provide a fun and professional environment for team members and fans
- Assist with stocking of merchandise
- Assist with inventory when needed
- Organize supplies and equipment
- Load and unload merchandise trucks
- Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
- Perform additional responsibilities as assigned by the Leadership team
Job Knowledge, Skills and Abilities
Possess a fun, outgoing, confident, and professional demeanorAbility to build product knowledgeAbility to work as a member of a team in fast paced environments, servicing a diverse fan baseAbility to maintain high standards of organization and cleanlinessProven ability to overcome obstacles while maintaining a positive, can-do attitudeStrong communication, literacy, and numeracy skillsAbility to be punctual, consistent, and reliable on the jobEducation, Experience and Requirements
Minimum 18 years of ageExperience working in venue and retail / merchandise environmentAbility to work independently and responsibly in a fast-paced continuously changing environmentMust be friendly, self-motivated, and love meeting new people in an exciting event settingBasic math skills : ability to accurately count change and balance bankWillingness and drive to exceed guest and partner expectationsAbility to work independently or in a team during set up and to get tasks done efficientlyAbility to communicate effectively with supervisor and guestsAbility to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performanceMust maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodationPhysical Demands
Regularly required to sit stand, reach, bend and move about the facility as neededAbility to stand, walk, bend and move throughout the venue for extended periods of timePractice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety trainingFollow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.