Broadband Dispatcher

Job Description

Job Description

Join the City of Pharr as a Full-Time Broadband Dispatcher and immerse yourself in a dynamic role where your problem-solving skills will directly impact community connectivity. Being onsite in Pharr, TX, you will collaborate with an energetic team focused on delivering exceptional customer service and innovative solutions. With a competitive salary of $32,000.00 , this position offers you a unique opportunity to develop your career in a forward-thinking environment. You'll play a vital role in enhancing the digital infrastructure of our city, making a true difference in residents' lives.

Step into a professional atmosphere where your contributions are valued and growth is encouraged. You can get great benefits such as Medical, Dental, Vision, and Paid Time Off. This is more than just a job; it's your chance to shape the future of broadband services in the City of Pharr.

What it's like to be a Broadband Dispatcher

As a Broadband Dispatcher at the City of Pharr, you will be instrumental in streamlining operations for fiber installations and maintenance services. Your primary responsibility will be to ensure timely and efficient scheduling of field technicians' appointments, coordinating their routes, and communicating job details to guarantee smooth service delivery. Acting as the central point of contact, you will facilitate communication between field teams, customers, and internal departments, ensuring all parties are informed and engaged. Additionally, you will create, monitor, and maintain reports and dashboards to track ticket and technician progress, enabling you to identify issues with incomplete tickets and orders.

This role is vital for enhancing operational efficiency and customer satisfaction, making your contributions essential to the success of the broadband services offered by the City of Pharr.

Requirements for this Broadband Dispatcher job

To thrive as a Broadband Dispatcher at the City of Pharr, you will need a comprehensive skill set that aligns with the demands of this pivotal role. A strong foundation in a call center environment and familiarity with work order tracking systems are essential for effective operations. Proficiency in computer systems, particularly with tools like Microsoft Word, PowerPoint, and Excel, will enable you to create and maintain insightful reports and dashboards. Excellent verbal and written communication skills in both English and Spanish are crucial for interactions with customers and field teams. A basic understanding of fiber optic networks, installation processes, and service terminology will enhance your ability to navigate technical discussions.

Exceptional time management skills are vital, allowing you to prioritize high volumes of tasks based on urgency and resources. Finally, possessing a problem-solving mindset will empower you to assess situations swiftly and implement effective solutions, all while maintaining a customer-centric and professional demeanor in a fast-paced environment.

Knowledge and skills required for the position are :

• Knowledge of call center environment and duties.
• Knowledge of work order tracking systems.
• Knowledge of computer systems.
• Knowledge of reporting and dashboards.
• Excellent verbal and written communications skills in both English and Spanish.
• Basic understanding of fiber optic networks, installation process, and service terminology.
• Must be able to handle high volumes of tasks and prioritize based on urgency and resources.
• Problem solving, we must quickly evaluate situations and implement solutions.

Join us!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.

Job Posted by ApplicantPro