Customer Service & Sales Representative - SAT

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

We are looking for a results-driven Customer Service & Sales Representative to join our team in San Antonio supporting T-Mobile. In this role, you will engage with customers, address their inquiries, and promote our products and services. Your success will hinge on your ability to create positive customer experiences and drive sales.

Key Responsibilities :

• Handle calls from customers professionally and efficiently.
• Resolve customer issues and inquiries, ensuring complete satisfaction.
• Identify upselling and cross-selling opportunities during customer interactions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer engagement.

Requirements

Benefits