Member Services Specialist

Job Description

Job Description

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.

WORKING AT THE MLC

The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

THE ROLE

In this role, you will provide a world-class experience to publishers, administrators and self-administered songwriters that have complex needs around works registration, overclaims & disputes, catalog transfers and other applicable questions. Additionally, you will handle executive escalations that require higher-touch support. The Specialist, Member Services will partner closely with our VOC Team to ensure processes are defined and documented; the voice of the Member is considered in the development of new policies; and to provide swift resolution to the Members that they work with.

QUALIFICATIONS​

• Minimum 3 years' music publishing experience required.
• Customer-facing, account management and project management experience required.
• Strong knowledge of music publishing, mechanical licensing and royalties, and copyright
• Quantitative and qualitative analysis with advanced problem-solving skills
• Strong written and verbal communication
• Empathetic, collaborative, self-starter and results driven with the ability to deliver and receive feedback.

ESSENTIAL RESPONSIBILITIES​

YOU WILL SUPPORT MEMBERS OF THE MLC BY :

YOU WILL LEAD WITH PURPOSE BY :

YOU WILL CHAMPION THE MLC'S CULTURE BY :

THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.